Privacy Policy
Your privacy matters to you at MarinaCanyonCliffSide
Information We Collect
When you reach out for corporate flower arrangements or gift services, we gather details you choose to share. This may include your name, company name, email, phone, delivery addresses, and specific preferences for your floral needs. Payment details are collected when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we may obtain additional business details such as company registration, preferred delivery timing, and budget parameters to tailor our service.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this to improve site performance and understand how clients discover our services.
How We Use Your Information
We mainly use your information to process orders and deliver excellent customer service. This includes order processing, coordinating deliveries, crafting custom arrangements based on your specifications, and communicating about your service needs.
We also use data to enhance our services and the site experience. This helps us identify the most valuable corporate floral offerings for our clients and better serve the business community in United Kingdom.
Information Sharing and Disclosure
MarinaCanyonCliffSide respects your privacy and does not sell or rent your personal data to third parties. We share information only when necessary to provide our services or when legally required.
We may share necessary information with trusted partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and implement suitable technical and organizational safeguards to shield it. This includes secure storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only personnel who require the data to deliver services are granted access to customer information.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. In accordance with applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, reach out using the contact details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ based on the data type and the purpose for collection.
Typical Retention Periods:
- Customer contact and order details: about 3 years after the last service interaction
- Payment transaction records: around 7 years to satisfy tax and accounting needs
- Website analytics data: about 26 months for service improvement analysis
- Marketing communication preferences: Until you opt out or about 2 years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insight into how guests interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie options via your browser settings. However, turning off some cookies may impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only MarinaCanyonCliffSide and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will update the "Last Updated" timestamp at the top of this policy.
Please take some time to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or are concerned about how we handle your information, please reach out to us.
Contact Us About Privacy
MarinaCanyonCliffSide Privacy Team
12 Rose Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy inquiries within five business days.